Customer Service Team Leader Role
We are seeking a talented and motivated individual to join our team as a Customer Service Team Leader.
The successful candidate will be responsible for leading the customer service and admin team, supporting the day-to-day running of the branch, and providing first-class service to all customers.
* Lead the customer service and admin team and support day-to-day running of the branch
* Undertake repair inspections, converting repairs to sales where appropriate
* Raise Job Authorities and invoices by utilising branch computer systems
* Provide first-class service to all customers using your amazing people and communication skills
* Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
* Effectively keep customers updated on delivery lead times
* Explore customer needs and educate on our full scope of services
* Source suitable resolutions to customer concerns and follow up customer queries
Requirements:
* Experience in managing/leading teams in a busy environment
* A true passion for delivering customer service excellence
* Clear/excellent verbal and written communication skills
* Confident, engaging approach and a natural ability to communicate
* Resilience and the ability to work in a complex and changing environment
* Excellent self-organisation and time management skills
* Professional communication and presentation skills
* Ability to resolve issues and create solutions for customers
* Excellent time management and prioritisation skills
* Intermediate to Advanced Microsoft Office skills
What We Offer:
* Ongoing incentive programs and recognition
* Ongoing learning and development opportunities
* Supportive team members and management
* Uniform provided
Must have full Australian Workrights.