With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA
As a Team Manager in our Contact Center's located in Joondalup and West Perth, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries.
What you need to know
Location: Joondalup and West Perth
Working hours: 37.5 hours per week between 7.30am and 8.30pm with a scheduled Saturday on rotation ever 6 to 10 weeks
What will you be doing:
You'll lead, coach, and inspire a high-performing team to deliver exceptional sales and member experiences.
Key responsibilities include:
* Drive team performance through regular coaching, leadership routines, and KPI management.
* Motivate and develop team members to achieve sales, service, and engagement goals.
* Monitor quality standards and ensure compliance with product and legislative guidelines.
* Analyse performance reports to identify trends and implement improvements.
* Support business initiatives and change management activities.
* Build strong relationships with stakeholders, including Operations and support teams.
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
* A seasoned customer service professional with leadership experience, in a busy, multi-tasking contact centre environment
* Strong leadership and interpersonal skills with the ability to motivate and develop team members
* Experience in managing KPI's and coaching to drive improvement
* Creating a cohesive and collaborative work environment
* Excellent communication skills with the ability to listen & relate well to others
* Ability to demonstrate empathy and resilience in difficult situations
* Strong computer literacy and ability to use many applications at once whilst having engaging conversations
* A demonstrated capability to coach and align a team within set sales frameworks
* A collaborative, adaptable approach and passion for developing others to ensure performance standards
What Can We Offer You?
A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You'll enjoy:
* Access to exclusive RAC member benefits
* – our flexible working program
* A strong Diversity & Inclusion strategy
* Generous discounts on insurance and free roadside assistance
* In-house health and wellness programs
* Competitive salary + super, with the option to purchase additional leave
* A vibrant Social Club with over 900 members
We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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