About the Role
We are seeking a highly skilled and dedicated professional to join our team as a Customer Support Specialist.
As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded at all times.
* Manage 'customer at risk' process relating to the branch customer portfolio – ensuring timely resolutions and retention by means of service amendment, re-negotiations with clients and internal stakeholders.
* Ensure profit margin is in line with regional expectations when re-negotiating with clients and internal stakeholders.
* Record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
* Manage branches priority list, making recommendations where necessary.
* Promote our services, supporting the retentions team during upselling campaigns.
* Manage the regions age debt, on stop list and liaise with affected customers.
* Liaise with functional departments that may impact on customer relations/retention.
* Recognise where customers may be at risk and upsell opportunities within the regional portfolio.
You will also manage the three month hand over of accounts from FSE to the retentions team and keep up to date with current costs and prices required for collection services.
What We Offer
We offer a dynamic and supportive work environment, where you can grow and develop your skills.
Our benefits include:
* Flexible working arrangements
* Comprehensive health and wellness programs
* Opportunities for career advancement
Join us and take the first step towards a rewarding and challenging career in customer support.