Full-time permanent positions availableBranches include but are not limited to St Ives, Castle Hill and HornsbyKeep taking your role up a notchHow will I help?We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs.Your role as a Personal Banking Advisor / Customer Service Advisor is a key customer-facing position in our branch network. You will have quality conversations with our customers every day, creating a stress-free, seamless experience for every person you serve. You’ll be helping our customers with their transactional and savings banking needs, referring them to a team of specialists when required and proactively contacting existing customers via phone or email.What do I need?Some experience in customer service is a must – especially if it involved you putting your passion into making sales as well. You’ll be confident to build relationships and then manage them for the long-term. Any business or financial know-how will definitely be an advantage in making exciting things happen for our customers.How do I apply?Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au
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