Join or sign in to find your next job
Join to apply for the Night Guest Service Agent role at Accor
4 weeks ago Be among the first 25 applicants
Join to apply for the Night Guest Service Agent role at Accor
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Company Description
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
Job Description
The successful candidate will:
* Be the ultimate guests' champion with a keen eye for detail and a strong sense of reliability.
* Always polished and professional, bringing charisma to create a positive, collaborative vibe.
* Hold an Australian Full driver's licence or probationary licence (P2).
* Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
* Be available to work shifts between 9pm and 9am.
What You Will Be Doing
* Providing efficient service for guest registration and departure; maintaining accurate guest accounts and providing helpful information.
* Attending to all incoming calls via the switchboard professionally and politely, striving for Total Customer Satisfaction.
* Maintaining strict security procedures to ensure guest confidentiality and safety.
Additional Information
Our Hotel
The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel recently opened on 1 July 2024. It features amenities like a fitness centre, conference rooms, pool, co-working space, and various food & beverage venues.
What is in it for you?
* Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities.
* Employee benefit card offering discounts at Accor properties worldwide.
* Complimentary parking.
* Mental health and well-being support initiatives.
* Access to our Employee Assistance Program.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
#J-18808-Ljbffr