Virtual Training Presenter Job Description
We are seeking a skilled and engaging Virtual Training Presenter to deliver high-quality online training sessions from our dedicated studio. The ideal candidate will have excellent presentation and facilitation skills, strong verbal communication and interpersonal skills, and the ability to explain complex information clearly.
Main Responsibilities:
* Deliver live virtual training sessions on various topics related to our business processes and customer service standards.
* Utilize virtual training platforms effectively to create a positive and participative learning experience.
* Presentation content should be clear, concise, and enthusiastic, adapting to different learning needs.
* Facilitate discussions, Q&A sessions, and interactive activities to reinforce learning.
* Collaborate with the Learning and Development team to understand training needs and content.
* Provide constructive feedback to participants as needed.
* Maintain up-to-date knowledge of company policies, procedures, and systems to ensure training accuracy.
Qualifications and Experience:
* Proven experience in delivering training, preferably in a virtual setting.
* Excellent presentation and facilitation skills with a confident delivery style.
* Strong verbal communication and interpersonal skills.
* Comfortable using virtual meeting platforms and related technology.
* Ability to explain information clearly and adapt to different audiences.
* Strong organizational skills and attention to detail.
Benefits:
* This role requires a dynamic and engaging individual who can support and upskill staff in a virtual environment.
* The Virtual Training Presenter will play a crucial role in ensuring consistent knowledge and application of our systems and customer service standards.
About Us:
We value innovation, collaboration, and continuous improvement. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.