* You're a passionate customer service professional
* We are enhancing the financial wellbeing for our customers
* Together we're delivering outstanding customer experiences
We are looking for a Customer Banking Specialist to join our Multi Channel Branch in Katanning
The roster is as follows:
* Monday: 8.35am – 5pm
* Tuesday to Friday: 8.40am – 5pm
What is a Multi Channel Branch?
* Before 1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
* After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
* Assist customers with general banking transactions, answering questions and queries
* Build a personal connection with customers through meaningful conversations face to face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards and associated products
* Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
* Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
* A passion for delivering outstanding customer service with every interaction
* The ability to have great conversations and confidence to ask challenging questions
* Problem solving attitude and curiosity in finding the right solutions
* An open approach to learning new things and goal oriented
* An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 28/07/2025 #J-18808-Ljbffr