Company Description The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan. Job Description Job title: Evening Room AttendantDepartment: HousekeepingInspired & supported by: Executive HousekeeperSalary: £33,686per annum (including service charge)Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi skilled Guest Servicing Agent.Working hours: 14.30 to 23.00You will be accountable for:Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisationHandling guest requests, belongings and personal items with the utmost care, security and discretion.Taking pride in showcasing our public areas ensuring the highest standards of cleanlinessEngaging in meaningful conversations that will inspire our creation of memorable moments for guestsThe careful processing of guest garments and staff uniforms/garmentsAlways putting our guests firstYour key responsibilities & contribution will be:To prepare guest rooms and public areasTo ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standardsTo replace mini-bar glasses, mugs and cutlery in the roomsTo report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standardsTo complete audits of the rooms on occupied rooms and departure roomsTo ensure service areas are kept tidy and clear in coordination with the HOH porters.To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)To assist in our guest cloakroomsProvide directions and assist with all guest enquiriesHandle guests' property securely, accurately and efficientlyLiaise with security over any concerns or issues with guest itemsEnsure all required items are kept clean and replenishedCleaning of guest toilets and nearby public areasTo assist in the laundry and with valet servicesCollecting, processing and delivering laundry, dry cleaning and pressing for guestsAssist with packing/unpacking/room moves for guestsPolishing guest shoesAccurately recording and charging all itemsSewing and garment repairsOperating laundry equipment correctlyAssisting in controlling linen stocks and linen inventoriesAccurately processing and distributing staff uniforms, communicating damage and missing itemsEnsuring all communications with guests are in line with our service standards.Having thorough knowledge of hotel services and facilities to share with our guestsEnsuring safe and secure use of master room keysOther duties as specified by Housekeeping leadership Qualifications What you will need to do this role:Essential:Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.The ability to prioritise and organise yourselfAble to work under pressure and at high speed.Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.'Can do' attitude and able to adapt to changesProblem solving abilitiesAttention to detailHighly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervisionThe desire to develop your skills to include public areas, laundry and cloakroomDesirable:1 year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.Outstanding communication skillsPlease note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information What's in it for you?Competitive salary, pension, and life assurance31-33 days of holiday (including public holidays)Cashback for wellbeing/healthcare expenses & PerkboxExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programEnglish classes, optician reimbursements, and local discounts for F&B and retail