CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
* Global, ASX-listed market leader in Supply Chain Solutions | One of the World's most sustainable companies
* Supportive, diverse & collaborative team that wins together
* Help customers' businesses thrive, growing partnerships and unlocking new opportunities!
As part of the passionate & values-driven Sales & Customer Solutions team, reporting directly to the Regional Sales Manager (NSW), your role as Territory Account Manager, Eastern will be to keep our Customer's supply chains moving – retaining and growing the value they achieve with CHEP while uncovering new opportunities.
You'll be their trusted Supply Chain partner: designing purposeful call cycles, listening to what each customer values, and turning insights into outcomes through disciplined CRM habits, annual rate reviews, and practical solutions that improve asset availability and control.
Key Responsibilities May Include:
* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
* Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
* Collaborate with cross‐functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
* Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
* Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
* Oversee the annual audit process, ensuring compliance with CHEP's policies and recovering any outstanding equipment fees.
* Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
* Support the integration of sustainability initiatives with customers, contributing to CHEP's broader corporate social responsibility objectives.
What will ensure your success in the Role:
* A completed, relevant Tertiary Qualification is ideal, not essential
* You're customer‐first and curious – you dig into how each customer runs their supply chain, add value to their priorities, and enjoy working with like‐minded people.
* You've owned B2B accounts or a territory – you keep and grow relationships, spot new opportunities, and stay proactive with a simple call rhythm and tidy CRM.
* You're commercial and practical – comfortable leading rate reviews and negotiations, collaborating across teams to solve equipment/asset issues; previous supply‐chain know‐how helps.
About CHEP, A Brambles Company
CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries.
Powered by its share, repair and reuse network of connected pallets, crates, and containers, CHEP helps businesses optimise their supply chains to reduce costs and minimise the environmental impact of their operations.
CHEP pairs its leadership in circularity, which helps tackle emissions, waste, and single‐use packaging, with a focus on resilience, to build future‐ready supply networks through data, scale and collaboration.
With its operational excellence trusted by the world's top brands, CHEP primarily serves customers in the consumer staples (e.g. dry food, grocery, household products, health and personal care, fresh produce and beverage), retail, automotive and general manufacturing industries.
A part of the Brambles Group, CHEP manages ~347 million pallets and containers through a network of 750+ service centres, employing approximately 11,000 people worldwide with its largest operations in North America and Europe.
For more information, visit www.chep.com.
CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience.
Benefits:
* Flexible working environment
* Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
* Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
* Employee discounts with a range of partners
* Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
* Unparalleled opportunities to advance and accelerate your career
* Attractive options to purchase Brambles shares
Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration and teamwork.
With a highly inclusive workplace rich in diversity, CHEP Australia celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.
Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You'll be working for a company that is changing the way goods get to market. You'll optimise 300,000 supply chains instead of just one. You'll join an efficient and collaborative team who punches above its weight. You'll be working for the good of humanity.
Interested?
To apply please click the Apply button now.
In order for your application to be considered, you will require full working rights in Australia. We are unable to offer sponsorship at this time.
Remote Type
Hybrid Remote
Skills to succeed in the role
* Account Management
* Adaptability
* Building Rapport
* Commercial Sustainability
* Customer Experience (CX)
* Customer Partnerships
* Data Storytelling
* Digital Customer Solutions (Dcs)
* Empathy
* Experimenting
* Negotiation
* Our Business
* Relationship Management
* Sales Communications
* Taking Ownership
* Teamwork
* Understand Customers
* Value Propositions
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
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