Experience the Art of In-Room Dining
We are seeking skilled Food & Beverage Attendants to join our dynamic team. As an In-Room Dining Specialist, you will be responsible for delivering exceptional food and beverage experiences directly to guests' rooms.
Key Responsibilities:
* Take guest orders via phone or digital systems with accuracy and courtesy
* Prepare trays and trolleys according to hotel standards and guest preferences
* Deliver food and beverages promptly, ensuring presentation and service excellence
* Set up in-room dining experiences with attention to detail and guest comfort
* Maintain cleanliness and hygiene in all service areas
* Handle guest feedback and resolve issues with empathy and efficiency
* Collaborate with kitchen and service teams to ensure smooth operations
Requirements:
* Certificate II or III in Hospitality (or equivalent)
* Responsible Service of Alcohol (RSA) certification
* Previous experience in food & beverage service or hotel room service is highly desirable
* Clear, courteous communication, both verbal and written
* Customer Service Excellence, with the ability to anticipate guest needs and personalize service
* Ability to handle complaints or requests with professionalism
* Proven record for exceptional time management & multitasking while maintaining quality
* Sound understanding of food safety principles, allergens, and dietary needs
What We Offer:
* Competitive remuneration package
* Ongoing training and development opportunities
* A supportive and collaborative work environment
* The opportunity to work with a diverse range of guests and colleagues
* Discounted rates on hotel stays and other Accor benefits
Join Our Team:
We are committed to providing a workplace that is inclusive, respectful, and supports the well-being of all employees. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you.