About the Role
The Customer Service Officer role is responsible for providing quality customer service to all internal and external customers. They provide an advisory service to all customers in relation to the practices and procedures specific to each jurisdiction and in some areas provide direct support services to the Judiciary.
The position undertakes a range of case management, information management and customer service tasks within a registry setting for civil and criminal jurisdictions and can also provide in‐court support to the judiciary. Applicants must also be able to learn how to interpret and apply legislation, policies and procedures within the business areas they are employed.
You will be required to attend to enquiries either in person or by telephone; assess and process applications; lodge documents into the court database; liaise with the public, legal counsel and court users; prepare and check legal documents.
Employment Details
Permanent positions – To be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.
The Department of Justice conducts a pre‐employment and re‐screening assessment process for all prospective and current employees, as well as contractors and volunteers. It is recognised that employees, contractors and volunteers work in positions of trust and must demonstrate utmost integrity.
Benefits and Opportunities
* Flexible working arrangements
* Career pathway opportunities
* Learning and development opportunity programs
* Health and wellbeing programs including a Fitness passport providing a wide range of gym, pool and fitness centre discounts available for employees and their families.
* Check out the attached Applicant Information Pack to find out other benefits of working for Justice.
Equity and Diversity
The Department of Justice is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islander peoples, people with disability, youth, people of diverse sexualities and genders, women, culturally and linguistically diverse people and other diversity groups.
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