Job Title: Service Delivery Officer
We are seeking passionate and client-focused individuals to join our Frontline Operations group in a variety of roles.
Key Responsibilities:
* Assist clients through various channels to help them meet their taxation, superannuation, and registration obligations.
* Provide tailored advice aligned with current legislation, policy, and procedures.
* Engage in meaningful conversations to support and facilitate clients' payment, lodgment, and registration outcomes.
* Navigate challenging interactions with empathy and professionalism.
* Work in a contact centre environment providing high-quality service to clients.
* Deliver solutions that shape client behaviour and encourage ongoing participation in the taxation and superannuation systems.
* Maintain positive client relationships while making informed decisions to resolve enquiries.
* Maintain records by accurately recording client information and applying relevant policy and procedures.
Work Environment:
Join a team working alongside colleagues to share knowledge and collaboratively resolve issues.
Diversity and Inclusion:
The Australian Taxation Office is committed to inclusive recruitment practices and encourages applications from diverse backgrounds.