Rental Service Officer Job Opportunity
Are you passionate about delivering exceptional customer service and working in a fast-paced rental environment? Do you have excellent communication skills and the ability to work well under pressure?
Job Description:
As a Rental Service Officer, you will be responsible for greeting customers, processing rental agreements, addressing customer inquiries, and inspecting vehicles before and after rental periods. Your key responsibilities will include achieving sales targets, maintaining knowledge of current promotions, and building strong customer relationships.
Key Responsibilities:
* Greet customers and assist them in renting vehicles
* Process rental agreements accurately and efficiently
* Address customer inquiries and concerns promptly and professionally
* Inspect vehicles before and after rental periods, noting any damages
* Achieve or exceed sales targets
* Maintain knowledge of current promotions, services, and products to assist with sales efforts
* Build strong customer relationships to encourage repeat business and referrals
Requirements:
* Previous experience in sales, customer service or retail
* Car rental experience is highly desirable
* Strong communication skills and ability to interact with customers
* Computer literacy skills required
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
Benefits:
* Competitive hourly rate
* Casual loading
* Generous incentive scheme
* Ongoing training
* Access to same-day pay
* Employee referral program
* Company uniform
* Discounts