Job Opportunity: Client Services Manager
About This Role:
This is a pivotal opportunity for a driven and passionate professional to lead business development and client relationship activities across the Gold Coast South and Northern Rivers region.
As a Client Services Manager, you will be responsible for building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.
* Actively manage new client enquiries and deliver exceptional first impressions.
* Conduct outreach visits to referral sources daily.
* Represent us at client meetings, presentations, expos, and community events.
* Guide clients through care service options and facilitate service contract negotiations.
* Develop trusted relationships with clients, families, and referrers through empathy and professionalism.
Business Development Responsibilities:
* Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.).
* Generate and follow up leads to increase service uptake and client base.
* Identify growth opportunities and partnerships to extend service reach.
* Maintain detailed activity tracking and client notes in the CRM system.
* Work toward set sales KPIs including referral visits, face-to-face meetings, and conversion metrics.
Required Skills and Qualifications:
* Relevant tertiary qualifications.
* Proven success in a sales or business development role (service industry experience essential).
* Experience in medical, aged care or community services sales (highly desirable).
* Outstanding communication, negotiation, and interpersonal skills.
* High level of initiative, organisation, and self-motivation.
* Ability to work autonomously across a diverse geographical area.
* Police clearance (or willingness to obtain).
What We Offer:
* Competitive salary.
* Vehicle provided.
* Performance bonuses.
* Flexibility and autonomy.
* Ongoing training, development, and progression opportunities.
How to Apply:
Ready to take your career to the next level while supporting your community? Submit your application, including your CV and a short cover letter outlining why you're the ideal candidate for this role.
Hybrid work arrangements may be considered following the initial probation period, subject to meeting sales KPIs.