* Retirement Village Manager
* Eastwood, Bairnsdale, Gippsland
* Full Time - Permanent
Empowered to Shine
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services.
The Role
We're looking for a Village Manager of our Eastwood Retirement Living Village. Recently acquired by Benetas, this East Gippsland community of 158 units, built between 2011 and 2020, is fully occupied and boasts a community centre, gym, indoor heated pool and bowls, cinema facilities, community workshop and a hair and beauty salon. Some of your duties will include:
* Build lasting, inclusive relationships with residents, ensuring their voices are heard and their village home experience is exceptional
* Oversee day-to-day village operations, balancing management duties with hands-on engagement to create a welcoming and supportive community
* Assist to drive sales, complete home reinstatements and maintain occupancy levels, collaborating with the Sales Manager to achieve commercial goals
* Deliver a high standard of resident‐focused service, fostering participation in activities and ensuring residents feel connected and valued
* Lead and coach the on‐site team to excel in customer service and operational excellence
* Ensure the financial stability of the village by preparing budgets, managing costs, and providing transparent financial statements
* Maintain compliance with the Retirement Villages Act and relevant reforms, while adhering to the Retirement Living Code of Conduct
* Oversee maintenance and presentation of village infrastructure, meeting and exceeding resident expectations
* Work alongside the external Owners Corporation Manager to ensure shared spaces and common property are well maintained and managed
About you
* A proven track record in operational management, with strong experience in retirement living viewed favourably
* Demonstrated leadership skills, with the ability to inspire, coach, and build high‐performing teams
* Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect
* Commercial acumen and sales experience, with a focus on maintaining occupancy and fostering a positive reputation
* A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations
Benefits
* Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
* Become a member of a dedicated and passionate management group, and part of a growing retirement living portfolio
* Direct reporting to the Retirement Living Operations Manager with opportunities to shape the village's strategic direction
* Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
* Career Progression – Internal promotions, cross‐departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
* Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
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