Taronga Zoo is looking for an experienced Accommodation Product Manager to join our team, on a 12 month contract.
* Located at Sydney's Iconic Taronga Zoo
* 12 month, maternity leave cover position – position due to begin April 2026
* Full time hours
* TCSA Salaried Employees Award, Clerk Grade 7, annual package starting from $128,726 (includes base salary starting from $113,574 + 12% superannuation & leave loading)
Based at Taronga Zoo Sydney, in the zoo grounds, you'll be joining a team of vivacious and driven individuals who truly love what they do.
Step into a role where your creativity helps shape some of Australia's most unforgettable wildlife experiences. As Product Marketing Manager for Taronga's unique accommodation portfolio, you'll join a small, dynamic team dedicated to delivering best-in-class guest experiences across our extraordinary stays. We're looking for a passionate self-starter with solid accommodation experience - someone who can confidently craft and optimise the end-to-end guest journey from search and discovery through to booking and delivering an unforgettable stay. If you love bringing remarkable products to life and having fun while doing it, this is the role for you.
About the Role...
Tarongas Accommodation Product Manager, is responsible for the planning, development and implementation of marketing campaigns, promotional activities and product development across Taronga's accommodation portfolio.
This role is responsible for meeting booking and revenue targets for the accommodation products at Taronga Zoo Sydney - including the well-established Roar and Snore program and the Wildlife Retreat at Taronga, as well as Taronga's accommodation products in Dubbo - Zoofari Lodge and the new Serengeti Resort which will open at the end of the year.
Key Accountabilities...
* Plan and develop the marketing plan for the accommodation portfolio, including delivering end-to-end targeted marketing campaigns and promotional activities across multiple channels, using data and insights to guide strategy and decision making.
* Optimise the end-to-end guest journey from search and discovery through to booking, pre-arrival, on-property and post-stay communication, ensuring alignment of messaging, brand positioning, revenue outcomes and guest experience objectives.
* Execute Taronga's paid, owned and earned marketing campaigns to the highest possible standard, considering Taronga's brand, audience and communications priorities in all activities and ensuring that all campaigns are targeted towards specific commercial outcomes.
* Manage OTA marketing strategies and Revenue Agency relationship management
* Monitor campaigns and results, ensure full post analysis reporting completed for all marketing and promotional activity, in conjunction with appropriate agencies/media/partners, and optimize as required.
* Develop content, monitor and manage the social media account for the Wildlife Retreat and work with the Taronga digital team to maintain and refresh the website across all accommodation products.
* Assist in the writing and production of monthly EDMs to the Taronga database in relation to Taronga's accommodation products.
* Manage all relevant advertising and promotional budgets to ensure activities align with approved funds, including collaborating with the Taronga Trade/Tourism team to ensure all Taronga accommodation products are represented across key relevant international markets.
* Develop and maintain relationships and communications across a broad range of internal and external stakeholders, by ensuring stakeholder teams are managed and communicated to appropriately at all levels, establishing effective working relationships and influence across the organisation.
* Day to day management of relationships across a network of external suppliers including advertising and media agencies, and the state government marketing compliance unit, ensuring optimum service and value is delivered to Taronga.
* Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
About You...
We are looking for candidates that have:
* Tertiary qualifications in a Marketing discipline or an equivalent combination of knowledge, skills and experience.
* Experience and achievement in successfully implementing and evaluating marketing programs, promotions and events.
* Previous experience in a marketing role responsible for an accommodation portfolio and evidence of success in delivering to revenue targets for accommodation products and/or previous experience launching a new property will be highly regarded.
* Experience in managing accommodation partners will be highly regarded – including OTA's, booking system platforms, booking management systems (eg Opera, Siteminder)
Benefits...
Our employees enjoy generous employment conditions including some of the following:
* Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
* Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
* Free onsite car parking, outside of peak periods
* A wide range of discounts on our award winning accommodation across both sites
* Discounted food and beverage purchases across the sites
* Fitness Passport
* We're a social team - there's always lots going on around the zoo that we get involved with!
* + more!
We Value Diversity...
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying...
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
* Please provide an example where you planned and delivered an integrated marketing plan for the accommodation or similar experience-based product.
* Please provide an example of where you have used data to help drive a positive marketing or guest experience outcome
Applications Close: 11:59pm Monday 16 March 2026