* Full Time based in our Head Office in Brisbane
* Join us and help shape a culture of safety and excellence!
* Great office views of the Brisbane airport runway!
Alliance Airlines is Australasia's leading provider of contract, wetlease charter and allied aviation and maintenance services. With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers. Alliance is proud to be known as Australia's leading FIFO charter operator with a history of delivering the highest standards of safety, reliability, and operational performance for some of the world's largest mining houses. Alliance holds International Air Transport Association's Operational Safety Audit certification, the only Australian contract and charter operator to do so and has gold status Basic Aviation Risk Standard (BARS), being the first such carrier in Australia to achieve gold status. Operating nationally throughout Australia, Alliance's has bases in Brisbane, Rockhampton, Cairns, Townsville, Darwin, Perth and Adelaide.
What's the role on offer?
We are seeking a Client and Charter Coordinator to join our Operations Control Centre, playing a key role in the seamless delivery of contracted and RPT services. This customer‐focused position acts as a central point of contact for clients, ground handlers and internal stakeholders, particularly during periods of operational disruption. You will support both charter planning and day‐of‐operations delivery, ensuring clear communication, effective recovery strategies and outstanding service outcomes. This is a dynamic role suited to someone who thrives in a fast‐paced operational environment and enjoys problem‐solving under pressure.
Who we are looking for?
* Coordinating the operational delivery of ad‐hoc charters following handover from Charter Planning
* Acting as the primary point of contact for clients regarding passenger services on the day of operations
* Supporting Operations Controllers with customer guidance and commercial considerations during disruptions
* Communicating clearly and professionally with clients, passengers, ground handlers and internal stakeholders
* Coordinating and distributing charter briefs to ground handlers for all ad‐hoc charter operations
* Assisting with disruption management, including passenger, crew, hotel and flight recovery when required
* Supporting complex charter planning activities, including passenger‐related requirements within the operational window
* Managing public reservations, passenger enquiries and written communications
* Maintaining accurate On Time Performance (OTP) data for internal and client reporting
What you will need to succeed?
* Experience or exposure within an Operations Control Centre or aviation operational environment (highly regarded).
* Understanding of ground handling and airport operations, with a strong customer service focus.
* Strong PC skills, including the Microsoft Office Suite (particularly Excel); experience with airline reservation systems is highly beneficial.
* Clear, professional written and verbal communication skills.
* Proven ability to work under pressure, manage competing priorities and make sound decisions during disruption.
* Highly organised with strong planning and problem‐solving skills in a fast‐paced environment.
* Ability to work autonomously and collaboratively with internal and external stakeholders.
* Tertiary qualifications in Aviation Management or a related discipline (desirable, not essential).
What's in it for me?
* Novated Leasing – Bundle your vehicle and running costs into one convenient, tax‐effective payment to help put more money back in your pocket.
* Salary Packaging – An additional tax‐effective option to maximise your take‐home pay.
* Discounted Qantas Club memberships.
* Discounted tickets and merchandise for Queensland Reds (QRU) games.
* Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options.
Does this sound like you?
If the sound of this role excites you and you have the skills, we're looking for you. Hit that Apply button and Beatrice will speak to you shortly.
At Alliance Airlines we value diversity, equality and inclusion; we are committed to providing working environments where everyone is included and treated fairly and with respect.
We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
All candidates must have full working rights within Australia; only candidates with a right to work in Australia will be considered.
#J-18808-Ljbffr