Job Title: Technical Support Specialist
This role entails providing IT support to various stakeholders via multiple channels, with a focus on delivering high-quality services and ensuring excellent customer satisfaction.
* Key Responsibilities:
o Offer technical assistance to Ministers, departmental SES Band 2/3 Officers, and their support staff through telephone, email, face-to-face interactions, and remote sessions.
o Install, maintain, and troubleshoot ICT hardware, software, and peripherals.
o Administer Windows Operating System (OS) and 365 system build, preparation, and administration.
o Manage administrative tasks, including Microsoft access controls, software deployments, and Mobile Iron.
o Queue management via the department's service management tool, resolving Incidents and Service Requests.
o Compile and troubleshoot issues before engaging with internal support teams for resolution.
o Train new staff to ensure consistency in expectations and service delivery.
* Requirements:
o Australian Citizenship.
o NV2 Security Clearance.
o Excellent verbal and written communication skills.
o Ability to communicate effectively with diverse range of customers and stakeholders.
o Experience delivering outcomes while working independently.
o Experience responding to ICT inquiries and requests from various stakeholders.
o Proven experience in leadership roles, fostering positive culture with a focus on service quality.
o Ability to provide high-quality advice and client service on ICT matters.
This is an entry-level full-time position within the Information Technology sector, specifically within IT Services and Consulting. The successful candidate will possess excellent technical skills, strong communication abilities, and experience leading teams.