Job Description
This role is responsible for planning and scheduling production and installation work. The successful candidate will prepare daily production schedules based on product capacity and liaise directly with customers to propose and book installations.
The ideal candidate will be confident in customer interactions, able to manage difficult conversations and troubleshoot solutions to improve the customer experience and meet their requirements.
* Maintaining production schedules to ensure timely order completion based on customer demand, material availability and capacity constraints.
* Processing installer invoicing and notifying customers of any installation schedule changes.
* Addressing non-completed items or capacity issues and communicating lead-time changes.