About The Role
Own the engineering operating plan and budget; ensure the wellbeing, safety and capability of Field Engineers; and maintain full accountabilities for all Out Placed Equipment (OPE) to ensure it is safe, compliant, reliable and delivering agreed customer and business outcomes
* Develop the annual engineering budget, align with commercial plans, and manage monthly forecasting and variance analysis.
* Track to budget through weekly performance reviews, cost drivers analysis, and corrective action plans with owners and due dates
* Set and enforce safety standards for all Out Placed Equipment (OPE); ensure compliance with WHS legislation and company policies via audits, risk assessments, and preventive maintenance regimes.
* Ensure wellbeing and safety of all Field Engineers through workforce planning, competency management, safe work procedures, and proactive fatigue/mental health support.
* Coordinate customer needs and field resources—own the scheduling and prioritisation process across accounts to meet SLAs and KPIs.
* Develop and execute strategy to deliver budget outcomes (pricing, scope, service mix, productivity, inventory/spares strategy, vendor management).
* Ensure all new OPE is installed, commissioned, and handed over using standard playbooks (FAT/SAT), with clear acceptance criteria and training for customer teams.
* Govern reporting and data accuracy (CMMS/EAM, field reports, downtime RCA) and use insights to drive continuous improvement.
* Coach and develop Account Engineers; build succession plans and technical depth across mechatronics, controls, and safety systems.
* Lead customer engagement at executive and operational levels; manage escalations and ensure closed-loop communication with design/project teams.
* Engineering degree (Mechanical/Electrical/Mechatronics) or equivalent.
* Significant experience in field service/maintenance leadership in an industrial machinery environment.
* Proven budget ownership and financial management experience.
* Demonstrated track record improving safety, reliability, and customer outcomes.
* Strong project management capability and stakeholder management skills.
* Postgraduate qualification (e.g., MBA) or professional certifications (PMP, CMRP, Lean Six Sigma).
* Controls/PLC exposure and commissioning experience.
* Advanced MS Office (Excel, Word, PowerPoint) and data visualisation skills.
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