Job Summary:
This role provides vital support to our Philanthropy team, focusing on the timely processing of donations. As a key assistant, you will work closely with colleagues to ensure accuracy in data entry and other duties.
Key Responsibilities:
* Opening Mail: efficiently sorting and processing incoming mail for various gift types
* Data Entry: verifying donor information, updating records, creating new constituent profiles, entering contributions into batches, and performing data clean-up tasks
* Donor Engagement: crafting personalized thank you letters/receipts, verifying content, printing receipts, reviewing layout for accuracy, inserting tax receipts and 'buckslips' into envelopes for mailing, and conducting phone calls to valued donors
* Gift In-Kind Coordination: directing clothing donations to designated locations, coordinating with community organizations, maintaining lists of needed items, and working with non-financial donors involved in product drives and in-kind donations
* Filing and Record Management: organizing batches and financial records
* Phone Support: receiving credit card donations over the phone and routing inquiries to team members
Requirements:
* Minimum Grade 12 diploma
* At least one year of experience working with database software or equivalent education, training, and experience