Digital Experience Manager, Defence Benefits and Conditions of Service
The Digital Experience (DX) Manager is accountable for providing expertise and knowledge of User-Experience (UX) and Human-Centred Design (HCD) principles to enhance user satisfaction of the Defence Benefits and Conditions of Service (DBCS) public-facing hub and digital content ensuring the workforce can find and understand DBCS information.
Key responsibilities
* Lead user research, design and content activities to deliver fit for purpose service design outcomes for audiences.
* Apply systems thinking and judgement to resolve design challenges within Defence's digital environment.
* Work with stakeholders and subject matter experts to deliver digital solutions aligned with user needs, business requirements, UX best practice and Defence digital standards.
* Identify, prioritise and validate user experience improvements that support business objectives, service enhancements and workforce priorities.
* Monitor and report on performance measures, user engagement, accessibility compliance and content effectiveness.
* Lead and develop a multidisciplinary team by setting expectations, managing performance, delegating effectively and building user centred design capability and culture.
Hybrid working arrangements are available.
About our Team
Framework – a workforce initiative to support recruitment and retention priorities and shape the Defence workforce experience. The DBCS Directorate champions the value of working in Defence for APS employees, ADF personnel and their families.
This collaborative team operates across four lines of effort:
* Integration – embedding DBCS across every stage of the Defence career journey.
* Communication – building awareness and understanding of the benefits and conditions of service Defence offers.
* Monitoring – measuring impact and workforce satisfaction to inform continuous improvement.
* Digital Experience – enhancing the online experience through the application of UX and HCD methodologies to inform and deliver effective digitally enabled solutions.
Reporting to the DBCS Director, you will be part of a team that operates with a strong emphasis on stakeholder engagement and leadership advocacy - essential to ensuring the successful implementation and sustained impact of the DBCS framework.
Our Ideal Candidate
You are an accomplished UX practitioner with leadership experience in design thinking, User-Experience (UX) and Human-Centred Design (HCD) practices. You bring sound judgement, systems thinking and a strong user first mindset to shaping intuitive, accessible and engaging digital experiences for Defence APS employees, ADF personnel and their families.
The ideal candidate brings curiosity, intrinsic motivation, commitment to continuous professional development, and the confidence to lead a small team. You should be a passionate advocate for digital users, with the strategic insight to balance organisational priorities and user needs to translate policy and service information into clear, usable digital content. You foster collaboration and innovation through evidence based decision making, apply UX and HCD best practice, and guide others on the journey.
If a new challenge that drives meaningful outcomes is appealing, we want to hear from you.
Eligibility
Security Clearance: Applicants must be able to obtain and maintain a security clearance at "Negative Vetting Level 1".
Getting to know the Department of Defence
The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers
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