Fulltime Office Role - Noosa Heads - Dec 25 or Jan 26 Start Date
Customer Success Specialist – Help Australians Achieve Financial Freedom
Are you ready to make a difference?
Revive Financial empowers individuals and businesses across Australia to regain control of their finances. Through our Debt Management Solutions, we help clients relieve financial stress and achieve positive outcomes. Join a purpose-driven team making a real impact.
The Role
As a Customer Success Specialist, you'll guide clients through challenging financial situations with empathy and expertise. Using our in-house digital tools, you'll streamline onboarding, allowing you to focus on advocating for each client's wellbeing. Your responsibilities include:
* Connecting with Clients: Understand their financial situation and support them through debt relief options.
* Providing Guidance: Explain solutions and help clients make informed choices.
* Process-Driven Data Verification: Verify data against supporting documentation from customers, creditors, or third parties to prepare robust and compliant applications.
* Driving Results: Collaborate across teams to deliver seamless service and recognise when clients need additional support.
Who We're Looking For
You're ideal for this role if you have:
* Performance-Driven Experience: Background in achieving KPIs and targets in a results-focused environment. Experience in the debt management industry is ideal, though transferable experience in finance, insurance, or similar roles is a plus.
* Attention to Detail: Meticulous in verifying information and ensuring accuracy in all documentation.
* Strong Communication & Problem-Solving Skills: Clear, compassionate, and professional in every interaction.
* Empathy and Drive: Thrive in a fast-paced, customer-focused environment where personalised solutions make a difference.
Why Revive?
* Impact & Purpose: Help Australians regain financial stability and peace of mind.
* High-Performance & Growth: Enjoy a performance-based salary and incentives directly tied to customer outcomes and satisfaction, with opportunities for career advancement.
* Flexible Schedule: Benefit from a 9-day fortnight and extra time off to recharge.
If you're driven to help others and meet goals in a high-energy, supportive team, we'd love to hear from you. Submit your resume and cover letter via SEEK to join a team making a real difference.
Due to the number of applications received only successful candidates will be contacted.