About this Role
As a banking consultant, you will deliver customer-focused service that drives satisfaction and first call resolution.
* Provide timely and accurate information on bank account enquiries, openings, and processes via telephone and/or online channels.
* Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online features.
* Demonstrate the ability to listen, build trust, and ask questions to exceed customers' expectations and improve outcomes, resulting in strong customer loyalty.