Join Our Award-Winning Psychology Clinic
Are you a dynamic, friendly, and detail-oriented administration professional with a passion for exceptional client care? Do you thrive in a vibrant, fast-paced environment where no two days are the same? We are seeking a motivated Client Care Administration Superstar to join the heart of our busy and friendly private psychology clinic.
Our team is growing, and we'd love for you to join our mission of helping individuals and families discover their strengths, connect with their true selves, and belong to a caring community.
About Us: NeuroKind is a value-driven organisation devoted to providing our clients with the highest standard of professional and compassionate care. We specialise in supporting neurodivergent individuals and families across the lifespan. We are committed to fostering an environment where our clients and team feel seen, understood, and empowered.
Located in the heart of Wyong, our newly renovated clinic is a welcoming space for all.
About the Role
As a key member of our Client Care Team, you will be the face and voice of our clinic, ensuring clients feel valued and supported every step of the way. You'll work closely with our dynamic team of health professionals to deliver seamless and professional administration services, while directly supporting both individual and group program clientsto ensure every client receives a positive and empowering experience.
Your Key Responsibilities Will Include:
· Managing incoming calls, emails, and walk-in enquiries with warmth and efficiency.
· Coordinating and managing client bookings, follow-ups, and ongoing communication.
· Scheduling clinician appointments and managing diaries.
· Processing payments and invoicing accurately and on time, both in-clinic and over the phone.
· Preparation and administrative support for marketing resources and client communications.
· Ensuring the clinic is always presented professionally and welcomingly.
· Assisting with report writing, team meetings, process auditing and continuous clinic improvements.
Why Join Us?
· Work in a beautiful, modern clinic
· Be part of a friendly and passionate team that's dedicated to making a meaningful difference.
· Enjoy a secure, rewarding, and well-paid role with opportunities for growth.
· Convenient and easily accessible location.
What We're Looking For:
To excel in this role, you'll need to bring your exceptional client care and administration skills, along with:
Essential Skills and Experience:
· Minimum 3 years' administration/reception experience (medical or NDIS-related experience is highly desirable).
· Proficiency in medical software (experience with Halaxy is a bonus).
· Strong skills in the Microsoft Office suite (Excel, Teams, Outlook, and Word).
· Outstanding attention to detail and organisational skills.
· An empathetic and professional nature, with a calm and adaptable approach to multitasking.
· A proactive, solution-focused mindset and a genuine passion for personal growth.
· Exceptional communication skills, both verbal and written.
· Confidence liaising with health professionals and a broad client base.
Special Requirements:
· Current Working with Children Check (WWCC) or willingness to obtain one.
· Current National Police Check or willingness to obtain one.
How to Apply
To apply, please email us your:
Resume.
Cover Letter detailing your relevant experience and why you'd be an asset to our team.
Send your application to
We are an equal opportunity employer and welcome applications from individuals of all backgrounds.
Full-Time or Part-Time Opportunity
Shifts include opening and/or closing hours (8:00 am - 8:00 pm)
Employer Questions:
Please include answers to the following:
Which of the following statements best describes your right to work in Australia?
How many years of experience do you have in an administration role?
Which Microsoft Office products are you proficient in?
Do you have customer service experience?
What is your expected annual base salary?
Join us at Neurokind in Wyong and help create a meaningful impact on the lives of our clients while growing with our exceptional team