Job Description
We are seeking a dedicated and experienced technical support specialist to join our team. As a Service Desk Analyst, you will be responsible for providing first-level technical support and remote system monitoring for internal teams, clients, and subcontractors across Australia and internationally.
Key Responsibilities:
* Monitor and troubleshoot deployed systems nationally and internationally.
* Provide professional technical support, responding to calls in a timely manner.
* Accurately document incidents and solutions.
* Escalate complex issues as necessary.
* Stay up-to-date with the latest Help Desk processes and technologies.
Requirements
* Minimum 12 months of experience in a Service Desk, Help Desk, or Level 1 technical support role.
* Effective communication, collaboration, and attention to detail.
* Ability to work under pressure in a 24/7 operational setting.
* Self-motivated, independent learner with a commitment to exceptional customer service.
Bonus Points For Experience In
* Maintaining and troubleshooting software on Linux operating systems.
* Hands-on experience with AWS environments.
* Diagnostics and root cause identification techniques.
* Familiarity with ITIL practices or ISO standards.