Warranty Claims Manager
About the Role:
We are seeking a highly skilled Warranty Claims Manager to join our team. The successful candidate will be responsible for managing warranty claims and processes, working closely with customers to resolve issues and maintain accurate records.
* Main Responsibilities:
* Process and manage warranty claims from customers, ensuring timely resolution and customer satisfaction.
* Verify warranty coverage and ensure compliance with company policies and procedures.
* Coordinate with customers to resolve warranty issues, providing clear communication and support throughout the process.
* Maintain accurate records of warranty claims, replacements, and repairs, using data analysis to identify trends and areas for improvement.
* Prepare and submit regular reports to management, highlighting key performance indicators and recommendations for process improvements.
Requirements:
* Strong knowledge of warranty claims management principles and practices.
* Excellent communication and interpersonal skills, with ability to work effectively with customers and internal stakeholders.
* Highly organized and detail-oriented, with ability to prioritize tasks and manage multiple projects simultaneously.
* Proficient in Microsoft Office and other relevant software applications.
Benefits:
* Ongoing training and development opportunities.
* A competitive salary and benefits package.
* The chance to work with a dynamic and supportive team.