Explore a dynamic and innovative role as an IT Network Engineer.
This position offers the opportunity to contribute to the development of cutting-edge networking solutions, supporting the growth of our business.
About the Role
The successful candidate will be responsible for delivering key networking projects, gathering requirements, analysing design options, drafting network designs, configuring changes and undertaking go-live with vendor resources and onsite support. They will also analyse implementation risks and mitigation and communicate to stakeholders across all businesses.
* Design and implement network solutions aligned with business requirements and technology strategy.
* Design and implement telephony solutions to support unified communications
* Implement network security solutions, such as firewalls, VPNs, and access controls
* Carry out network patching to ensure systems remain secure and up to date
* Produce clear, comprehensive documentation covering designs, configurations, and implementation processes
* Manage and resolve incidents, service requests, project tasks, and technical problems within agreed timelines.
* Coordinate with third-party providers and support partners to deliver effective solutions across multiple technologies
* Deploy networking solutions on-site when necessary to support business operations or projects.
* Partner with project teams, stakeholders, and external partners to ensure projects are delivered on time and to specification.
* Facilitate stakeholder meetings to gather, clarify, and document business and technical requirements.
* Evaluate and analyse technology options, defining selection criteria and documenting assessments.
* Conduct thorough testing of business scenarios to ensure all functional and technical requirements are met.
* Implement RingCentral Phone System and NICE inContact functionalities, including call routing, reporting, and integrations.
* Proactively escalate issues or risks to ensure timely resolution and minimal impact.
* Provide on-call and out-of-hours support as needed to maintain service continuity.
Key Responsibilities
The following are some of the key responsibilities of this role:
* Network Design and Implementation: The successful candidate will be responsible for designing and implementing network solutions that meet the business requirements and technology strategy.
* Telephony Solutions: They will design and implement telephony solutions to support unified communications.
* Network Security: Implement network security solutions, such as firewalls, VPNs, and access controls.
* Network Patching: Carry out network patching to ensure systems remain secure and up to date.
* Documentation: Produce clear, comprehensive documentation covering designs, configurations, and implementation processes.
* Incident Management: Manage and resolve incidents, service requests, project tasks, and technical problems within agreed timelines.
* Coordination: Coordinate with third-party providers and support partners to deliver effective solutions across multiple technologies.
* Deployment: Deploy networking solutions on-site when necessary to support business operations or projects.
* Project Delivery: Partner with project teams, stakeholders, and external partners to ensure projects are delivered on time and to specification.
* Stakeholder Engagement: Facilitate stakeholder meetings to gather, clarify, and document business and technical requirements.
* Technology Evaluation: Evaluate and analyse technology options, defining selection criteria and documenting assessments.
* Testing: Conduct thorough testing of business scenarios to ensure all functional and technical requirements are met.
* Integration: Implement RingCentral Phone System and NICE inContact functionalities, including call routing, reporting, and integrations.
* Risk Management: Proactively escalate issues or risks to ensure timely resolution and minimal impact.
* Support: Provide on-call and out-of-hours support as needed to maintain service continuity.
What We Offer
We offer a range of benefits to support your career and personal growth:
* Generous Discounts: Generous discounts on Journey Beyond travel and experiences.
* Study Assistance Policy: Study Assistance Policy.
* Employee Referral Policy: Employee Referral Policy.
* Parental Leave Program: Parental Leave program.
* Purchased Leave Policy: Purchased Leave policy.
* Private Health Discounts: Private Health discounts.
* Employee Assistance Program: Employee Assistance Program.
* Discounts on Merchandise: Discounts on Journey Beyond merchandise.
* Flexible Working Environment: Flexible working environment.