Job Title
Key Account Manager
A challenging role has become available in a leading business with a focus on workers compensation and personal injury claims management.
* Maintain collaborative relationships with Group Managers, Team Managers and claims teams to deliver on key initiatives and strategies outlined in each Employer's Service Plan.
* Cascade business, operational and legislative messaging to key clients and intermediary partners.
* Identify and report back any operational process that have an unintended negative consequence to key clients or broker partners.
* Implementing client service plans to ensure effective and timely delivery of service
* Facilitate all employer training and provide any further learning and development support to clients
* Proactively coordinate all aspects of service delivery from EML teams to meet clients' needs
* Supporting the claims operation by identifying poor performers and working closely with the relevant operation to develop a performance improvement strategy
* Assist in the preparation of executive reviews, tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.
* Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
* Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
* Occasional interstate travel may be required
About You
* Relevant workers compensation or personal injury account management industry experience.
* Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
* Demonstrated experience in business development or national account management role, working within in in a fast-paced business environment.
* Strong analytical, presentation and communication skills
* Excellent understanding of either the NSW, Vic & SA Workers compensation law, self-insurance scheme and the associated regulations
* Full Australian Drivers license
What We Offer
* A vibrant, collaborative innovative team culture
* Flexibility with opportunity to WFH when you are fully trained in your role.
* A corporate wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to an annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Companywide events to celebrate success.
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super