About the role:
We're looking for a motivated and skilled Manager Customer Service & Communications. Reporting directly to the Director Corporate Services, the Manager Customer Service & Communication leads, organises, and manages the customer services section, providing management-level direction and oversight for all activities and operations. This includes customer service, area services, business improvement support, and media and communications functions.
Responsibilities include but not limited to:
* High standards of customer service both internal and external to council
* Service Delivery - maintaining frontline service delivery and associated records management function via council's customer contact points (in person, online and by phone) with a focus on first point of contact resolution as well as harnessing opportunities to enhance the customer experience.
* Ability to understand, interpret, administer and comply with relevant legislation applicable to the functions within local government in the provision of customer service excellence to regional communities.
* Develop and implement customer focused business improvement outcomes that provide efficient and effective business solutions.
* Manage and review council's customer service and business improvement related policies, procedures and strategic direction.
* Prepare complex reports, deliver presentations, develop operational plans and policies in support of functional responsibilities.
* Lead, motivate, develop and support multi-disciplinary work teams, coordinating activities of the section leaders to achieve organisational goals.
* Provide leadership and mentorship that encourages the section to create a continuous improvement culture and implement best practice management systems in their work areas.
* Develop and implement strategic plans across the section and department to achieve organisational objectives and corporate priority outcomes.
Benefits:
* Monday to Friday hours - 72.5 hour for fortnight.
* Enjoy ongoing contract work with a trusted Queensland Government service provider.
* Flights at start and end of contract supplied
* Accommodation and Vehicle supplied for duration of contract.
The Client:
Central Highlands Regional Council is a local government authority in central Queensland responsible for delivering essential services and infrastructure to its communities. It manages areas such as roads, waste, water and sewerage, community facilities, planning and development, and local economic growth, while also supporting community wellbeing through libraries, recreation, and regulatory services.
To be successful you will have the following: Mandatory:
* Minimum Queensland C class provisional drivers licence.
* Significant experience in a Senior Customer Service or Business Improvement role within a large multi-disciplinary environment and/or Tertiary qualification in relevant field.
Desirable:
* Qualification in management and/or administration
If you meet ALL of the above requirements and would like to discuss further please contact me ASAP.
Sharon Heather
0407 773 186
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