Job Description
A Senior Technical Business Analyst will lead business process improvement, automation, and innovation initiatives across the organisation. The role combines advanced business analysis skills with specialist knowledge of Microsoft technologies—particularly Dynamics 365 Sales & Service—along with a strong understanding of process re‑engineering, AI‑driven automation, and Agile delivery methodologies.
Responsibilities
* Analyze key customer value chains and identify pain points and areas for improvement, delivering more efficient and effective processes for customers.
* Redesign and re‑engineer business and documentation processes for greater efficiency and improved experience.
* Consult with subject matter experts to challenge and improve business and documentation processes.
* Implement AI automation solutions to drive business process improvements.
* Maintain up‑to‑date knowledge of business and documentation processes, systems, and products within Beyond Bank and the broader banking industry.
* Ensure effective use of Microsoft Technology Applications, including Dynamics 365.
* Develop requirements specifications and designs by working with key stakeholders.
* Design and write test plans, automate test cases, and facilitate Agile ceremonies such as sprint planning, stand‑ups, retrospectives, and showcases.
* Support risk management and compliance obligations, ensuring data‑driven and data‑literate practices.
Qualifications
* Demonstrated experience in business process mapping and system improvements (Desirable).
* Experience with documentation design, development, and BDD testing (Desirable).
* In‑depth knowledge of Agile principles and practices (Desirable).
* Understanding of AI technologies and their business applications (Desirable).
* Experience with Smartflows and complex document template development (Desirable).
* Broad understanding of lending contracts, technology, applications, and banking systems, with proficiency in Microsoft Dynamics and other Microsoft Technology Applications (Desirable).
* Strong business analysis, project documentation, and change management skills.
* Excellent communication and stakeholder engagement abilities.
* Leadership skills and the ability to work independently.
* Technical skills in AI automation and Microsoft Dynamics.
Additional Information
As part of a dynamic Technology team, you will provide high‑quality technology solutions for our people, customers and community. You will have opportunities to work closely with and learn from different teams across the business, working in partnership to tackle interesting and complex challenges.
Benefits
* Additional 3 paid work‑life balance days.
* Paid community volunteer days to support community organisations across Australia.
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.
* A flexible and diverse working environment.
* Career development opportunities, training and coaching.
Recruitment Process
The process may include a phone screen, video interview, virtual or face‑to‑face interview, psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply
To find out more about Beyond Bank visit beyondbank.com.au or contact We kindly request that recruitment agencies do not contact us regarding this vacancy. We are managing this recruitment process internally and do not require agency support at this time. We are unable to accept email applications, please ensure that you submit your application via the online portal.
EEO Statement
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at
Consent to Background Checks
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‑employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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