Service Coordinator page is loaded## Service Coordinatorlocations: Edwardstowntime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: April 26, 2026 (26 days left to apply)job requisition id: JR618**About the Role**We are seeking a passionate and experienced **Service Coordinator** to provide day-to-day leadership and direction to teams of **Person-Centred Active Support Workers** within our **Forensic and Specialist Transitions service**. In this role, you will play a central part in driving meaningful impact by mentoring and inspiring frontline staff to deliver high-quality, responsive services.You will support people with complex **psychosocial and forensic disability needs** by enabling opportunities, fostering independence, and encouraging meaningful community connections. Working under the guidance of the **Operations Manager**, and in collaboration with participants, families, guardians, and other key stakeholders, you will help co-design and implement therapeutic, person-centred supports. You will also contribute to service evaluation to ensure effectiveness and positive participant outcomes.Based in **Edwardstown, SA**, this role requires regular home visits to support frontline teams, monitor service quality, check participant wellbeing and safety, and complete site audits.**Key Responsibilities*** Coordinate responsive supports for NDIS participants with complex psychosocial and forensic disability needs, helping them work toward their individual goals.* Conduct regular and timely reviews of supports to maintain up-to-date knowledge of each participant's changing needs and ensure continuity of care.* Act as the first point of contact for participants and staff, fostering strong, respectful relationships with participants, families, teams, and external stakeholders.* Carry out regular home visits to ensure participant goals and needs are being met by well-supported, capable staff teams.* Conduct regular service quality and safety audits to uphold standards.* Ensure participant records, files, and support plans are accurate, up-to-date, and maintained in a timely manner.* Champion CLO's values, focusing on participant and staff engagement, health, safety, and wellbeing.* Address concerns and service issues promptly, escalating as needed to ensure satisfaction and appropriate responses.* Lead and coach person-centred active support teams through ongoing feedback, supervision, and performance management—including team meetings and annual reviews.* Develop and plan rosters, ensuring appropriate matching of support staff to participants based on skills, risk factors, and preferences.**Required Skills and Experience*** Proven experience coordinating supports for individuals with psychosocial and/or forensic disability support needs.* Strong understanding of therapeutic service models, trauma-informed practices, and positive behaviour support.* Demonstrated commitment to person-centred, inclusive, and rights-based support approaches.* Excellent communication skills, along with strong administrative, multi-tasking, and problem-solving abilities.* Experience in independently managing site operations and service delivery, aligned with organisational policies and procedures.* Ability to lead by example, inspire trust and high performance within teams.* Proficiency in Microsoft Office and administrative systems that support effective service delivery.* Experience managing staff rosters, considering participant needs, risk management, and funding guidelines.* Willingness to participate in a rotating after-hours on-call roster* Willingness to work outside of office hours when requires**Qualification and Essential Licences*** Current **Driver's Licence*** **NDIS Worker Screening Check** (or willingness to obtain)* **Working with Children Check** (or willingness to obtain)* Valid **First Aid and CPR certificate*** Tertiary qualification in **Disability, Social Work, Behavioural Science, Psychology**, or a similar/equivalent field* Must meet **Australian visa requirements** and have the legal right to work in Australia#J-18808-Ljbffr