Product Manager - OIMS
* Location – Parramatta
* Employment type – Temporary Full-Time, 35 hours per week up to 9 months
* Grade – Clerk Grade 11/12
* Salary – $149,739 pa - $173,174 pa plus employers' contribution to superannuation and annual leave loading
Your role
Lead the delivery and ongoing improvement of the Offender Integrated Management System (OIMS) and Offender Kiosk suite. Oversee service delivery and project teams to ensure systems are secure, reliable, and aligned to operational needs. Partner with stakeholders, vendors, and procurement to manage contracts, drive enhancements, and maintain alignment with enterprise architecture, business strategy, and security standards.
What you'll do
You will lead teams to ensure OIMS and Offender Kiosk are secure, operational, and continuously improving. Responsibilities include:
* Leading service delivery and project teams
* Ensuring systems meet operational requirements
* Gathering, prioritising, and translating business needs into deliverables
* Overseeing system enhancements, configuration, and technical solutions
* Managing incidents, requests, and problem resolution
* Ensuring changes meet service transition and security standards
* Managing vendor relationships, contracts, KPIs, and budgets
* Identifying and mitigating risks, including audit and compliance requirements
* Fostering a collaborative, high-performing, and service-focused team environment
What we're looking for
We are seeking an ICT leader with proven experience delivering enterprise applications and managing ICT services. Key qualities include:
* Experience managing enterprise applications and ICT services
* Strong understanding of incident, request, and problem management
* Ability to translate business needs into clear priorities and outcomes
* Experience in vendor, contract, and budget management
* Sound knowledge of risk, audit, and compliance practices
* Strong stakeholder engagement and communication skills
* Demonstrated people leadership and team development capability
* Commitment to security, service excellence, and continuous improvement
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
* Targeted Question 1
Describe a recent example where you were responsible for the delivery, operation and continuous improvement of a business‐critical enterprise ICT system or service and ensured the service was secure, reliable and aligned with operational needs.
* Targeted Question 2
Provide an example that demonstrates how you have managed external vendors or service providers while balancing competing operational and strategic priorities. (Max 300 words)
Applications close Friday, 24 April at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jarrod Letch via email at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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