Job Overview
This role is responsible for supporting Casino Hosts and Senior Hosts, assisting with credit applications and marker payments, and updating operating procedures.
* Assist Credit Department with credit applications and marker payments
* Authorize complimentaries outside of standard guidelines
* Responsible for updating standard operating procedures with new or existing changes
* Attends Development and Training classes provided to further develop knowledge in management skills
* Attends monthly Player Development Executive Meeting
Key Responsibilities:
* Provides support to Casino Hosts and Senior Hosts
* Assists in problem-solving and decision-making
* Maintains relationships with Hosted Players assigned
* Processes and determines monthly incentives for high value guests
* Meets and greets guests on the casino floor, providing excellent guest service
* Establishes and maintains relationships with high value players to generate revenue
* Provides solutions to guest issues, concerns, and complaints
* Efficiently responds to high value guest requests and follows up in a timely matter
* Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
Requirements:
* High school diploma or GED required. Bachelor's Degree in Marketing or gaming-related field strongly preferred.
* Minimum four years' experience in sales, customer service, casino host or marketing role.
* Excellent communication and organization skills required.
* Must be a self-starter, motivated, professional, versatile and responsible.
* Must be able to work any shift, including nights, weekends and holidays.