Provide operational support (on-site and remote) to Queensland Health sites as required.
Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
Develop, maintain and work within procedures for the maintenance and support of one or more technical domains.
Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Meet enterprise service levels by applying eHealth incident management processes.
Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
About the Role
We are searching for someone who:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of recent and emerging ICT technologies and products as they relate to eHealth Queensland.
- Experience in working with or supporting, Cisco LAN/WLAN Switches, Routers, Access Points. Multilayer and MPLS networks. WLAN Controllers Alcatel-Lucent PBX. Monitoring tools such as Cisco Prime, SolarWinds. Messaging systems such as SPOK
What We Offer
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our Commitment to Equity, Diversity and Inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
We are committed to ensuring all Queenslanders have access to a range of public healthcare services aimed at achieving good health and well-being.
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📌 Senior Technology Officer
🏢 Queensland Health
📍 Townsville