The Canberra Institute of Technology (CIT) is seeking a highly motivated Project and Accounts Coordinator, Government Generalist Programs (CIT Solution Transition) to support the CIT Solutions Transition Group. The Project and Accounts Coordinator, Government Generalist Programs (CIT Solution Transition) reports to the Director, Operations – CIT Solutions Transition and is responsible for: Supporting the delivery of Procurement & Contracting Programs portfolio programs and professional short courses, acting as the main point of contact. Provide excellent support to both internal and external clients through the learner lifecycle from enquiry, attending classes, through to sending completions to the compliance team. Ensure all training enquiries/expressions of interest are followed up and provide program information within Service Charter timeframes. Assist with solving learner concerns or problems. Deal with learner/client enquiries or complaints and escalate, when necessary. Co-ordinate invoicing and payments. Contribute to routine responses to Requests for Quote and provide information to Request for Tenders. Assist with designing robust systems and processes to support the client journey. Contribute to client contractual reporting requirements. Proactively recognise client needs and with support, broker appropriate solutions. Cultivate, maintain, build and enhance client relationships. Triage emails and phone calls to relevant staff. Accurately enrol and maintain learner records on in information systems including Customer Relationships Management, Student Management System and Learning Management System platforms. Provide data and reports from information systems. This position does not involve direct supervision of staff. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Notes: This is a temporary position available immediately for up to 12 months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. How to apply: Applicants are asked to submit a response of no more than two pages that demonstrates to the panel how their knowledge, experience, attitude and attributes align with the Selection Criteria, Professional/Technical Skills and Knowledge and Behavioural Capabilities listed in the Position Description. Please provide a copy of your current curriculum vitae along with two completed referee reports when submitting your application. Applications should be submitted via the Apply Now button below. LI-DNI Note This is a temporary position available immediately for up to 12 months.