Overview
Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? Europcar has an exciting opportunity for you. We are currently seeking a Sales & Customer Service Officer to join our Mackay team on a full-time basis. A competitive hourly rate + shift loadings + generous, uncapped incentive scheme is available, with opportunities to maximise your income based on performance. Ongoing training and development support growth opportunities, and the role offers access to international opportunities within AU/NZ and globally. Same-day pay is available via our trusted financial wellbeing provider, and there are employee referral, uniform, health insurance, and travel benefits.
Join a high-performing, supportive team culture and help deliver excellent customer experiences in vehicle rentals.
Responsibilities
- Greet and assist customers in renting vehicles based on their preferences and needs
- Process rental agreements accurately and efficiently
- Promote and upsell additional products and services
- Address customer inquiries and concerns promptly and professionally, with a service-first mindset
- Achieve or exceed individual and team sales targets
- Inspect vehicles before and after rental periods, noting any damages
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detail and clean vehicles to business quality standards
- Refuel and transport vehicles
Qualifications
- Previous experience in sales, customer service or retail
- Car rental experience is highly desirable
- Excellent communication and interpersonal skills, with a customer-first mindset
- Confident using computer systems and technology
- Ability to work efficiently in a fast-paced, high-pressure environment
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid Australian driver's license with a clean driving record
- Full working rights in Australia (current and ongoing)
- A positive, proactive and team-oriented attitude
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. The group offers car and van rental services for hours to months, relying on a fleet of more than 280,000 vehicles and a growing share of electric vehicles. Our brands include Europcar, Goldcar, Fox-Rent-A-Car, Euromobil, and the myEuropcar platform for vehicle subscriptions. The group serves customers in over 140 countries with more than 9,000 employees.
#J-18808-Ljbffr
📌 Rental Sales Agent
🏢 Europcar Mobility Group
📍 Mackay Regional