Lead Front Office Team to Deliver Exceptional Guest Experiences
We are seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team at our hotel. As a key member of our team, you will be responsible for providing an outstanding guest welcoming experience, demonstrating a commitment to service excellence, and maintaining front office and reception operational standards.
The ideal candidate will have a minimum of 2+ years' experience at a supervisor level within a hotel environment, exceptional people management skills, and the ability to lead and motivate a diverse team. Excellent written and verbal communication skills, as well as exceptional customer service skills and a positive attitude, are essential.
* Provide a warm and welcoming presence to guests upon arrival and ensure they feel at home during their stay.
* Meet and greet guests, assist with check-in, and maintain accurate records.
* Maintain professional and honest communication with guests and colleagues to resolve any issues that may arise.
* Guiding and supporting the team in delivering exceptional guest experiences and ensuring all daily tasks are completed accurately and on time.
In return for your hard work and dedication, we offer a competitive salary and benefits package, including discounts on accommodation across all Minor Hotel brands in Australia and New Zealand, access to paid parental leave, and additional paid leave including Birthday and Study leave.
We value our employees and invest in their growth and development, providing opportunities for training and career progression. If you are passionate about delivering exceptional customer service and have a passion for leading teams, we would love to hear from you.
Key Responsibilities:
* Resolving and responding to guest complaints in a timely and professional manner.
* Maintaining accurate guest accounts and assisting with daily reporting.
* Effectively managing team roster to meet operational needs.