Job Overview
We are seeking an experienced and dynamic Team Lead to oversee the day-to-day running of our Noticing team.
This is a critical role that requires strong planning, organisational and monitoring abilities, with attention to detail.
Key Responsibilities:
* Building relationships with all HA's including attending meetings
* Support Operations to meet delivery targets
* Preparing weekly and monthly performance reports to highlight peaks and troughs in areas and sending to assess resource levels accordingly
* Weekly audits of teams' performance including analysing refusals and modifications
* Knowledge of the functions, operation, and mission of the noticing department
* Support the noticing team and feedback any external issues that may be affecting team performance
* Manage Jeopardy reports and queues to ensure starts, stops and registrations are being successfully managed to prevent FPN's. Supporting the team in producing daily reports and escalating when needed.
* Dealing directly with Contractors both verbally and by written instruction
* Assessing team non-compliance in regard to FPN's issued and identifying areas of improvement
* Responding to contractor enquiries via e mail
Person Specification:
* Streetworks/ Noticing Experience – Preferred
* Strong planning, organisation, and monitoring abilities, with attention to detail
* Excellent interpersonal skills and ability to communicate at all levels
* High standard of numeracy
* Computer literate
* Excellent communication and presentation skills
* Ability to prioritise work, work well under pressure, meet deadlines, and manage business expectations
* A legal right to work in the UK