Practice Manager - Clive Bishop Medical Centre - Full Time
The Royal Flying Doctor Service South Eastern Section (RFDSSE) is part of one of Australia's most respected and trusted organisations, providing 24‐hour emergency aeromedical retrievals and essential healthcare to people living and working in remote, rural, and regional communities.
Based in Broken Hill, Clive Bishop Medical Centre (CBMC) opened in 2014 with a vision to deliver accessible, in‐town medical care for residents living on properties and in remote communities surrounding the area. Since then, CBMC has grown into a thriving practice, servicing the Broken Hill township and surrounding regions. We are known for delivering high‐quality, patient‐centred care and pride ourselves on a collegial and supportive work environment. You will join a welcoming team committed to collaboration, quality care, and making a real difference in the community.
About the Opportunity
This role is responsible for the overall management of Clive Bishop Medical Centre. You will lead the delivery of administrative and clinical support services, manage financial and accounting processes, and ensure compliance with accreditation and regulatory requirements to support the smooth operation of the practice.
Key Responsibilities
* Oversee daily practice operations, including scheduling, billing, financial processes, and occupational health & safety.
* Lead financial management, including budgeting, PIP/WIP compliance, billing optimisation, reconciliations, and revenue reporting.
* Manage implementation, training, and maintenance of practice software and technology, ensuring it meets operational needs and regulatory compliance.
* Ensure compliance with accreditation requirements, RACGP standards, infection control protocols, ISO systems, and cold chain management.
* Coordinate GP and Registrar training, recruitment, accreditation, placements, and onboarding.
* Drive quality improvement initiatives, service innovation, and strategic growth opportunities.
* Lead and support clinical and administrative teams, providing guidance, mentorship, and day‐to‐day oversight.
* Manage ordering, stock control, dangerous goods, vaccines, consumables, and equipment maintenance.
* Develop and maintain relationships with stakeholders including communities, practice staff, GPs, and funding bodies.
* Address patient needs, feedback, and complaints to ensure high‐quality service delivery.
* Resolve operational issues promptly and ensure effective systems and processes are in place.
* Maintain strict confidentiality and uphold all practice policies and regulatory requirements.
* Demonstrated experience in healthcare office management.
* Strong financial and accounting capability.
* High‐level organisational, problem‐solving, and time‐management skills.
* Knowledge of accreditation processes and healthcare systems.
* Ability to manage complex services across dispersed environments.
* Excellent communication and stakeholder engagement skills.
* Proficiency in MS Office and electronic medical record systems.
Why Join RFDSSE?
* Lead a critical rural health service making a real impact in the community.
* Relocation reimbursement available – receive up to $5,000 (single) or $10,000 (family).
* Be part of a highly respected, values‐driven organisation.
* Enjoy generous salary packaging to increase your take‐home pay.
* Access the Fitness Passport Membership, giving entry to a wide network of gyms, pools, and leisure centres across Australia.
* Make a meaningful difference to the health and wellbeing of regional and remote communities.
* Be part of innovative programs and initiatives that shape the future of rural healthcare.
Our Values
Reliability, Care, Trust and Safety shape the way we work as individuals, as team members and with the communities we serve.
The RFDS (South Eastern Section) is an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.
The RFDSSE aims to fill vacancies as quickly as possible. This means that we will close the advert as soon as we have found the right candidate, which may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
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