$55,000 – $70,000 depending on skill/experienceAbout AST Technologies - Your Key to Business TechnologyHere at AST Technologies, we are passionate about providing small to medium businesses with best in breed ICT Services and Solutions.
It is our mission to take the complexity out of technology decision making for our customers and deliver services and solutions they can trust and rely on in our increasingly vulnerable and demand driven business technology industry.Covering many facets of voice, data and cloud solutions, our customer-focused and experienced team always aim to address all our clients\' current and potential needs, goals and objectives by using technology in their business.With our affiliated company, Cirus Networks, delivering voice, data and mobile carrier services, we have continued to expand our business technology solutions, provide opportunities to our staff and grow and expand both our businesses as well our customers\'.
At AST Technologies, every individual is empowered to make an impact; with on-going opportunities for professional development, to learn and grow.
We celebrate your contributions and keep the ideas flowing, quarterly ideas days, incentives & bonuses and access to a company vehicle are just some of our unique benefits.About the RoleWe are looking for an energetic, committed and engaged Level 1/2 Support Technician to support, manage, develop and enhance our ICT and Managed Services and Solutions based out of our Wollongong office.You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.The Successful Applicant willProvide remote and on-site IT support to both our managed services clients as per defined SLA\'s and response timesProvide support services using a range of tools including our RMM & PSA/CRM ticketing system as well as other 3rd-party tools and applicationsMaintain service tickets and support documentation inline with company guidelines, workflows, policies and proceduresConfigure, deploy and support IT equipment (PCs, laptops, tablets, smartphones, printers, networking equipment etc.) both onsite and remotelyProvide Level 1/2 administration of Cloud services including moves, adds, changes to existing IT environments and configurationsLiaise and escalate faults with internal Level 2/3 support, external vendors, providers and ISPs as requiredWork closely with other staff in the technical and service delivery teamAssist with projects and installations when necessaryIdeal Candidate must haveMinimum 2 Years' experience in a similar role supporting, maintaining and troubleshooting IT Networks and Cloud servicesAbility to display sound troubleshooting & fault analysis skillsDemonstrate excellent customer service, verbal and written communication skillsExperience with Microsoft Windows 10 & 11, Windows Server ****+, MacOS, Cybersecurity applications, Cloud backup solutionsIn-depth understanding of Microsoft 365 including Exchange Online, SharePoint/OneDrive and TeamsSound knowledge of data networking including LAN, WAN, routers/firewalls, DHCP, VLANs, VPNsHighly motivated and organised with a \"can-do\" attitude and attention to detail to meet individual and team SLAs and milestonesCertificate or tertiary qualifications in Information TechnologyAbility to multi-task and work well under pressureStrong focus on customer serviceAbility to work both independently and as a part of a teamOnly applicants with the eligibility to work in Australia will be consideredApplicants should also be able to successfully complete a police check and a working with children's checkBe professional, reliable, punctual, organised & well presentedMust have excellent verbal & written communication skills (fluent in English)Ideal Candidate should haveExperience with Datto: RMM, BCDR, Networking, SaaS Protect, Autotask PSA, Mobile operating systems (Android, iOS & iPadOS) and Intune MDMExperience / Certification - Next-generation FirewallsMicrosoft MS-900 CertifiedPast experience with cloud PBX solutionsAn attractive salary package tied to ability and performance is available, a mobile phone as well as access to a company vehicleBenefitsInvestment in personal development and trainingEmployee mentoring programMaternity/Parental leave
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