**About Us**
As the world's largest family of luxury hotels, we all take outstanding pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. InterContinental Sydney Double Bay is an exclusive address offering luxury and privacy at its finest, located in the leafy Eastern Suburbs village of Double Bay. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
**Your day to day**
Manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm - 7am. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.
The hotel team work closely together so whilst you’ll predominantly focus your time across Front Office on shift you’ll also rotate through a portfolio of responsibilities to support Housekeeping, and Functional Areas as well as all other areas of the hotel as needed.
You will work very closely with the day-time Duty Managers, ensuring that handovers are thorough and accurate, as well as making sure that the overall hotel team is setup for success during the day.
**What we need from you**
- Minimum 1.5 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment.
- Valid NSW RSA, First Aid Qualifications and Australian Driver’s License are required.
- Computer savvy skills and particularly versed in Microsoft Excel, you’ll have experience using hotel property management systems and be able to share your expertise with the team.
- The ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG.
**What we offer**
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Paid birthday leave - hip hip hooray!
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Free meals on shift
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney Double Bay and proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Job Reference: EMEAA35404
📌 Night Manager intercontinental Sydney Double Bay
🏢 Ihg
📍 Sydney