Synopsis: Fixed‐term opportunity until December. Salary range $87,550 – $98,541 plus superannuation.
The People Services and Experience Officer plays a key role within the People, Culture and Safety team, delivering high‐quality, people‐focused support across the employee lifecycle. As the first point of contact for employees, candidates and leaders, you'll provide responsive, accurate and proactive support across recruitment, onboarding and HR administration. This is a highly service‐oriented role where attention to detail, strong systems capability and professionalism are essential.
Responsibilities
* Deliver high‐quality customer service via phone, email and digital channels, resolving enquiries in a timely and skilled manner.
* Support recruitment and onboarding processes, including preparing employment offers and documentation.
* Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality.
* Provide guidance on HR processes such as onboarding, probation and general policy queries.
* Ensure compliance with HR policies, procedures and legislative requirements.
* Assist with audit readiness and maintain accurate documentation for employee lifecycle events.
* Contribute to continuous improvement initiatives to enhance service delivery and employee experience.
Qualifications & Experience
* Experience in administration, customer service or a shared services environment (HR highly regarded).
* Exposure to HR systems, recruitment platforms or onboarding processes (desirable).
* Understanding of basic HR processes, confidentiality and record‐keeping requirements.
* Strong organisational skills with the ability to meet deadlines and maintain accuracy.
* Strong customer service ethos, with a focus on delivering positive experiences.
* Excellent attention to detail and ability to manage multiple tasks.
* Strong systems capability and confidence working across HR or admin platforms.
* Proactive mindset with a willingness to learn and improve processes.
* Ability to handle confidential and sensitive information with integrity.
* Strong communication skills and a collaborative approach.
Benefits
* Attractive remuneration & benefits: Excellent pay package with a range of exciting advantages.
* Flexible working, study assistance & other great corporate discounts.
* Excellent leave entitlements: up to 20 weeks of fully paid parental leave for primary carers, in addition to the government‐funded parental leave, with no waiting period to access. Part‐time equivalents are also available.
* Career development support and opportunities to learn new skills within a creative and exciting environment.
* Work‐life balance and hybrid working: flexible hours, alternative work arrangements, and hybrid work‐from‐home options.
Additional Information
The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants.
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