Member Service Officer (Victorian Division)
The National Tertiary Education Union (Victorian Division) represents staff in universities, research institutes, TAFE, adult education, student unions and related organisations. We are a values driven, member led union committed to fairness, equity and safe, secure work across tertiary education.
Employment basis: Ongoing, full time
Why work with the NTEU
We offer excellent conditions under our national collective agreement, including monthly compensatory days off and five weeks recreation (annual) leave, and you will be based in South Melbourne.
About the role
The Member Service Officer is a first point of contact for members and prospective members seeking advice or assistance on workplace issues. The role requires sound judgement, robust interpersonal skills and the capacity to provide clear, practical guidance to persons who may be undergoing significant stress.
Key responsibilities
- Respond to member and prospective member enquiries by phone, email and digital channels.
- Provide calm, clear and practical advice on workplace rights and entitlements under enterprise agreements, awards, the Fair Work Act, anti-discrimination legislation and employer policies.
- Assess and triage issues, escalating to organising or industrial staff where appropriate, and ensuring consistent, well-informed advice.
- Draft correspondence and responses for members in relation to workplace matters.
- Maintain accurate member records in NTEU systems and support data quality and process improvement.
- Identify potential collective issues for action and referral.
- Promote union membership and contribute to recruitment, engagement and campaign activities.
About you
We are seeking someone who brings empathy, discretion and professionalism to every interaction, and who can support people in stressful circumstances with proficiency and respect. You will ideally have:
- Knowledge of industrial rights and entitlements (or a demonstrated capacity and willingness to learn).
- Ability to explain complex concepts clearly and helpfully to diverse audiences.
- Strong listening, communication and interpersonal skills.
- Confidence working with enterprise agreements, awards and relevant legislation.
- Commitment to union principles and collective action.
- Curiosity and care in resolving issues thoroughly, not just quickly.
Backgrounds that may suit include union, HR, case management, legal/advocacy or university administration/compliance.
How to apply
To download the Position Description and apply, visit www.nteu.recruitmenthub.com.au and enter the reference code 6815249
Please address your cover letter to Sarah Roberts, Victorian Division Secretary, outlining how your experience aligns with the role and the Position Description.
Applications close 11:59 pm (AEST) on Monday, 13 October 2025.
NTEU is an Equal Opportunities Employer and welcomes applications from all qualified candidates.
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📌 Member Service Officer (Victorian Division)
🏢 National Tertiary Education Union (NTEU)
📍 Melbourne