Sunshine Coast, Mc, Australia | Point Care offers a wide range of disability services.
Job Description
We are seeking an experienced leader to manage our team and oversee the delivery of quality care to clients.
1. Recruit, appraise, manage, educate, and monitor the performance of support workers.
2. Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
3. Ensure all KPIs are met in accordance with management directives and compliance requirements.
4. Work closely with the Business Development Coordinator to meet and exceed sales targets.
5. Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
6. Manage the initial assessment, intake, and onboarding processes for new participants.
7. Maintain clear and accurate records.
8. Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes.
9. Act as the 'face' of the business, building brand awareness and networking across the disability and community care sector.
Requirements
Skills and Experience:
* Rlevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
* At least 2 years of experience in team leadership or support management within the NDIS sector.
* Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.
* Strong communication and interpersonal skills. Ability to multitask and manage multiple clients simultaneously.
* Strong problem-solving and conflict resolution skills. Leadership and team management skills.
* Proficiency in Microsoft Office Suite and data analysis software.