We are currently seeking an experienced Service Delivery Coordinator to join a large Queensland Government program of work. This role sits within the ICT Portfolio & Architecture function and plays a key part in ensuring services are effectively managed and delivered to internal stakeholders.
Key Responsibilities:
- Manage and monitor incoming service requests and queues
- Coordinate service initiation and provide regular updates to customers
- Oversee reporting cycles and escalate issues where required
- Support cost recovery agreements and supplier/vendor contract updates
- Monitor and report on resource demand across architecture teams
- Recommend and implement service management process improvements
About You:
- Solid communication, stakeholder engagement and negotiation skills
- Experience managing workloads and service delivery processes in an ICT environment
- Practical understanding of service management frameworks (e.g. ITIL, SFIA) and project methodologies (e.g. PRINCE2)
- Ability to work collaboratively with ICT operators, vendors, and service providers
- Skilled at producing accurate reports, monitoring metrics, and escalating issues when required
To apply please upload your CV in word format, or email ***********@hudson.com quote REF#246831 for any queries. Your interest in the role will be treated with the strictest confidence
Diversity, Equity & Inclusion at HudsonHudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.
Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
đź“Ś Service Delivery Manager - ICT
🏢 Hudson
đź“Ť Brisbane