About Keyton With over 65 villages across Australia, 15,000 residents and 800 passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities. Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities. Perks and Benefits Competitive salary Bonus scheme Flexible working arrangements and supportive leadership A supportive and friendly work environment 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave! Fitness Passport for you and your family Be part of a forward-thinking team driving digital transformation Work on high-impact projects that shape the future of our business Collaborative culture with opportunities for growth and development The RoleStep into a leadership role where community, connection, and lifestyle come together seamlessly. Nestled in the heart of Rowville and neighbouring the Churchill‑Waverley Golf and Bowls Club, Waverley Country Club offers an exceptional environment for a Village Manager who is passionate about enhancing resident wellbeing and creating a warm, engaging community experience. Surrounded by natural beauty, residents enjoy tranquil walking trails and easy access to three picturesque golf courses—perfect for fostering an active, vibrant retirement lifestyle. With an inviting on‑site café and restaurant, along with a variety of leisure amenities, the village strikes the perfect balance between sophisticated living and an authentic sense of belonging. As Village Manager, you will play a pivotal role in shaping this welcoming environment—leading with heart, driving operational excellence, and ensuring every resident feels truly at home. Reporting to the Regional Operations Manager, your responsibilities will include: Managing the day‑to‑day operations of the village and ensure smooth service delivery Overseeing maintenance, contractors, and service providers to keep the village running efficiently Fostering a warm, welcoming, and supportive environment for residents Working collaboratively with the Residents Committee to support communication and village initiatives Managing resident feedback, complaints, move‑ins, and exits to ensure a positive experience Building strong customer relationships and maintain effective communication with residents Leading financial processes including budgeting, expenditure control, and service fee setting Delivering operations, maintenance programs, and CAPEX within approved budgets Conducting regular inspections, safety checks, and maintenance planning to ensure compliance and presentation standards Monitoring and reporting village performance to senior leaders, ensuring regulatory compliance Leading recruitment, performance management, development planning, and succession planning for village staff Partnering with Sales and Marketing to maximise resale values and support occupancy goals. Supporting prospective purchasers and assess suitability of potential residents Ensuring compliance with EHS requirements and manage village health and safety risks Planning and oversee a variety of social, lifestyle, and wellbeing activities for residents Leading a passionate team committed to delivering an exceptional resident experience Support the in‑house Food & Beverage team, including stepping in to assist with service during busy periods or when required. Who You Are: Excellent people management skills with the ability to lead, motivate, and develop teams Strong financial acumen, with demonstrated experience in budgeting and financial reporting, is highly desirable and would be a valuable asset in this role Brings extensive experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionally Proven experience in asset management, ideally within property, facilities, or retirement living Experience in roles focused on community connection and engagement would be highly regarded A proactive, solutions-focused mindset with a commitment to resident wellbeing Experienced in operational management, with strong organisational, consultative and negotiation skills Have excellent computer skills (confident with the use of Microsoft Office Suite and various online applications) A people person with a genuine love for working with seniors Compassionate, with a deep understanding of the unique needs of independent living seniors The successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's license with own transport. Ready to Join the Fun? If you’re passionate about leading a vibrant and caring community for independent living seniors, we’d love to hear from you! Apply now and be a part of something truly special. Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Manager opportunity and explain how your skills, qualifications and interests align with our requirements. Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.