Job Title:
Customer Service Manager
* A high-performing leader required to oversee a team of customer service representatives.
Key Responsibilities:
* To lead and manage a team of customer service representatives.
* To develop and implement effective strategies to improve customer satisfaction and loyalty.
* To resolve customer complaints in a professional and timely manner.
* To provide coaching and guidance to customer service representatives to improve their performance.
Requirements:
* At least 3 years of experience in a customer-facing role.
* Excellent communication and interpersonal skills.
* Able to work effectively in a fast-paced environment.
* Highly motivated and results-driven individual.
What We Offer:
* A competitive salary package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
How to Apply:
1. Please submit your resume and a cover letter outlining your experience and qualifications.