The Opportunity:
Are you ready to cement our position as the market leader in Applied Solutions? We are looking for a strategic Service Manager to spearhead our service operations across QLD and the NT.
Based out of our Murarrie office, you won't just be managing a schedule; you will be the architect of our regional growth.
You will lead a high-performing team of technicians, driving operational excellence and technical precision. This is a pivotal role where your ability to balance boots on the ground service delivery with national strategic objectives will directly impact our profitability and customer loyalty.
Key Responsibilities
* Strategy Development and Execution – Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business in Australia.
* Service Delivery and Quality – Providing support to applied products including and not limited to commissioning, maintenance, warranty service and breakdown services.
* Customer Management – Act as an interface for customers on Applied product performance and quality whilst developing and maintaining customer relationships.
* Staff Management and Development – Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.
The Right Person
To be considered for this opportunity you will need to obtain the following:
* At least 10 years' experience in the HVAC or similar industry, with 5-7 years in a management capacity and 3-5 years in a technical role is desirable.
* General understanding of HVAC with a specific focus on Applied Products – Chillers, Controls and Airside.
* Proven ability to lead large service operations in a technical/OEM environment.
* Financial and commercial acumen, including P&L and contract management.
* Competent understanding of warranty, compliance and regulatory frameworks.
* Ideally a tertiary or trade qualification in HVAC, Mechanical Engineering or related field.
* Strong people management skills, with particular emphasis on developing teams and driving performance.
* Excellent communication skills – with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
* Ability to identify, promote and implement continuous improvements to increase efficiency and enhance quality.
Why Join Us?
You aren't just following a manual; you are the driver of the QLD/NT service strategy with the backing of a national brand.
We pride ourselves on a people-first approach. You'll have the resources to mentor your team and build a legacy of technical excellence.
Work from our Murarrie base with modern facilities and a supportive corporate team that understands the local market.
Join a leader in Applied Solutions during a period of significant regional expansion and investment.
We offer a competitive salary with yearly salary reviews, car and fuel allowance and performance-based incentives that reward your impact on the bottom line.
Discounted Bupa Health Fund and Flare Benefits (Discounted gift cards, novated lease, discounted health/car/home loan).
Ready to Apply?
If you're a self-motivated individual who can manage your own workload, escape issues when need, and contribute to a productive team environment, we want to hear from you.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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