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Operations Lead
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At the heart of a successful organization lies effective operations management. As an Operations Lead, you will be responsible for overseeing day-to-day activities across various departments, ensuring seamless execution of support, verifications, and screening services in the APAC region.
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* Collaborate with senior team leads to ensure operational readiness for new products or services.
* Conduct regular performance check-ins and provide actionable feedback to frontline team members, supporting their career growth within the team.
* Monitor task volume trends and contribute to workforce planning discussions, including hiring, training, and resource allocation.
* Review and monitor workflows related to ACIC Nationally Coordinated Criminal History Checks (NCCHC), AFP National Police Certificates, and Right to Work checks to ensure compliance with legislative and procedural standards.
* Evaluate and improve identity verification processes to meet the Identity Verification Services Act 2023 (Cth) and technical standards for the Document Verification Service (DVS).
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* Possess post-secondary education in Business Administration, Legal Studies, Compliance, Operations Management, or a related field.
* Hold relevant certifications or coursework in compliance, privacy, or regulatory affairs, which is considered a strong asset.
* Demonstrate strong people leadership skills, with the ability to coach, mentor, and performance-manage frontline staff.
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* Enjoy four weeks of paid annual leave, plus additional health & wellness time off.
* Participate in superannuation.
* Work from home and enjoy remote-friendly arrangements with flexible schedules.
* Utilize work-from-home allowance and Flex Allowance.
* Benefit from a professional development budget.